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USPS expended a total of $4,541,324 for 3,014 complaint investigations, for an average expenditure of $1,507. USPS agreed to pay a total of $5,631,795 plus other benefits for 598 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions.

Anyone may file a complaint with the Civil Rights Center (CRC) who believes that discriminatory actions have been:

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Taken by any of the following:

Any agency, organization, or business that receives any of the following types of federal financial assistance. These agencies, organizations, and businesses are known as recipients.
- Financial assistance under Title I of the Workforce Innovation and Opportunity Act (WIOA) and its predecessor, Title I of the Workforce Investment Act of 1998 (WIA). Examples include:
  - WIOA/WIA programs for adults, youth, and dislocated workers
  - Federal employment and training programs for Native Americans and migrant and seasonal farm workers
- Financial assistance from the U.S. Department of Labor (DOL). These include grantees under grant programs administered by such DOL agencies as:
  - The Mine Safety and Health Administration (MSHA)
  - The Occupational Safety and Health Administration (OSHA)
  - The Veterans' Employment and Training Service (VETS)
  - Any other DOL grantmaking agencies
An American Job Center partner listed in WIOA Section 121(b)/WIA Section 121(b) that offers programs or activities through the American Job Center system. Examples of programs that American Job Center partners must offer through the system include:
- State employment services programs
- Unemployment Insurance
- the Senior Community Service Employment Program (SCSEP) for older workers
A State or local government or other public entity (for disability-related matters only)

Or taken in a program or activity conducted by DOL, such as the Job Corps program.

The bases for (types of) discrimination that are forbidden in a particular program or activity will depend on which of the civil rights laws enforced by CRC apply to that program or activity. Taken together, those laws forbid discrimination on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, age, disability, or political affiliation or belief.

Additionally, in specific circumstances, the laws enforced by CRC forbid discrimination on the following bases:

Anyone whom Congress intended to benefit from any of the programs or activities listed above that are WIA-related, or are offered by an American Job Center partner through the American Job Center system, is protected from discrimination on the basis of:
- Citizenship/status as a lawfully admitted immigrant authorized to work in the United States
- Participation in a program or activity that receives financial assistance under WIOA Title I or WIA Title I.
Discrimination on the basis of sexual orientation or status as a parent is prohibited in Federally conducted education and training programs, such as Job Corps.
Retaliation against, or intimidation of, anyone who takes any of the following actions related to nondiscrimination or equal opportunity is prohibited:
- Filing a discrimination complaint
- Opposing a practice that is made illegal by civil rights law
- Giving information to, testifying at, or taking part in any other way in, an investigation, a compliance review, a hearing, or any other type of civil rights-related activity.

How to File a Discrimination Complaint

Where to file. Every State and every Local Workforce Investment Area (LWIA) must have a process in place for handling complaints that allege one or more of the bases (types) of discrimination listed above. In most cases, the complainant (person filing a complaint) may choose to file either with CRC or at the State or local level. In cases in which a complaint is filed at the State or local level that should have been filed with CRC, the State or local level should refer the complaint to CRC.

Special filing requirements apply to the Job Corps program. For more information, contact CRC.

Requirements for all complaints. Regardless of where they are filed, all complaints must be filed in writing, and must include the following information:

The name of and contact information for the complainant
The name of and contact information for the recipient that committed the alleged discriminatory act(s)
A description of the alleged discriminatory act(s) in sufficient detail to allow a reader to understand what act(s) occurred, when the act(s) occurred, and what the alleged basis of (reason for) the discrimination is (e.g., race, age, national origin)
The signature of the complainant, or the signature of the complainant's authorized representative (if any)

FAQs

Filing a Complaint at the State or Local Level	Every recipient must notify customers, applicants, employees, and members of the public about their rights under the laws enforced by CRC, including where and when to file discrimination complaints under the State or local process where applicable. All complaints must be filed within 180 days of the alleged discrimination unless CRC (not the State or LWIA) has extended the filing time for good cause. The complainant has the right to be represented in the complaint process by an attorney or other representative. In most cases, the State or LWIA has 90 days to resolve the complaint and issue a written Notice of Final Action. Options for resolving the complaint must include alternative dispute resolution (ADR), at the complainant's choice. If the complainant is dissatisfied with the resolution of his/her complaint at the State or local level, s/he may file a new complaint with CRC within 30 days of the date on which s/he receives the Notice of Final Action. If the State or LWIA fails to issue the Notice within 90 days of the date on which the complaint was filed, the complainant may file a new complaint with CRC within 30 days of the expiration of the 90-day period (in other words, within 120 days of the date on which the original complaint was filed).
Filing a Complaint with CRC	An initial complaint filed directly with CRC must be filed within 180 days of the alleged discrimination. CRC may extend the filing time for good cause. Complainants are encouraged to file by completing CRC's Complaint Information Form (CIF) and Privacy Act Consent Form, which are available at the link below: If the CIF and Privacy Act Consent Form are not submitted initially, CRC will send them to the complainant to be completed, signed, and returned. CRC will not process a complaint without these forms. Complaints and Privacy Act Consent Forms may be submitted to CRC in the following ways: Sent by postal mail to: Director Civil Rights Center ATTENTION: Office of External Enforcement U.S. Department of Labor 200 Constitution Ave NW Room N-4123 Washington, DC 20210 Faxed to 202-693-6505, ATTENTION: Office of External Enforcement (limit of 15 pages) Emailed to CRCExternalComplaints@dol.gov The complainant has the right to be represented in the complaint process by an attorney or other representative. Written notice from the complainant must be provided to CRC, identifying the representative.
CRC Complaint Processing	CRC evaluates all incoming complaints for CRC jurisdiction (authority) and timeliness. If CRC determines the complaint is untimely filed, or that CRC does not have jurisdiction, the complaint will not proceed to the next level of investigation. In instances where CRC does not have jurisdiction over a complaint, efforts may be taken to refer the complainant to another Federal agency. If the complaint is accepted, a CRC investigator is assigned to collect relevant evidence. During this process, complainants may be requested to provide additional information. Based on the findings of fact, CRC will conduct a legal analysis and will issue a written determination notifying the parties whether the law has been violated. A recipient is prohibited by law from retaliating against any person who has filed a complaint, testified, or participated in any manner in an investigation or other equal opportunity proceeding.

Filing a Complaint at the State or Local Level

Every recipient must notify customers, applicants, employees, and members of the public about their rights under the laws enforced by CRC, including where and when to file discrimination complaints under the State or local process where applicable. All complaints must be filed within 180 days of the alleged discrimination unless CRC (not the State or LWIA) has extended the filing time for good cause. The complainant has the right to be represented in the complaint process by an attorney or other representative.

In most cases, the State or LWIA has 90 days to resolve the complaint and issue a written Notice of Final Action. Options for resolving the complaint must include alternative dispute resolution (ADR), at the complainant's choice. If the complainant is dissatisfied with the resolution of his/her complaint at the State or local level, s/he may file a new complaint with CRC within 30 days of the date on which s/he receives the Notice of Final Action. If the State or LWIA fails to issue the Notice within 90 days of the date on which the complaint was filed, the complainant may file a new complaint with CRC within 30 days of the expiration of the 90-day period (in other words, within 120 days of the date on which the original complaint was filed).

Filing a Complaint with CRC

An initial complaint filed directly with CRC must be filed within 180 days of the alleged discrimination. CRC may extend the filing time for good cause. Complainants are encouraged to file by completing CRC's Complaint Information Form (CIF) and Privacy Act Consent Form, which are available at the link below:

If the CIF and Privacy Act Consent Form are not submitted initially, CRC will send them to the complainant to be completed, signed, and returned. CRC will not process a complaint without these forms.

Complaints and Privacy Act Consent Forms may be submitted to CRC in the following ways:

Sent by postal mail to:
Director
Civil Rights Center
ATTENTION: Office of External Enforcement
U.S. Department of Labor
200 Constitution Ave NW
Room N-4123
Washington, DC 20210
Faxed to 202-693-6505, ATTENTION: Office of External Enforcement (limit of 15 pages)
Emailed to CRCExternalComplaints@dol.gov

The complainant has the right to be represented in the complaint process by an attorney or other representative. Written notice from the complainant must be provided to CRC, identifying the representative.

CRC Complaint Processing

CRC evaluates all incoming complaints for CRC jurisdiction (authority) and timeliness. If CRC determines the complaint is untimely filed, or that CRC does not have jurisdiction, the complaint will not proceed to the next level of investigation. In instances where CRC does not have jurisdiction over a complaint, efforts may be taken to refer the complainant to another Federal agency.
If the complaint is accepted, a CRC investigator is assigned to collect relevant evidence. During this process, complainants may be requested to provide additional information. Based on the findings of fact, CRC will conduct a legal analysis and will issue a written determination notifying the parties whether the law has been violated.
A recipient is prohibited by law from retaliating against any person who has filed a complaint, testified, or participated in any manner in an investigation or other equal opportunity proceeding.

The CRC is committed to ensuring that communications with individuals with disabilities are as effective as communications with other individuals. If you are a person with a disability and require auxiliary aids and services in order to file a complaint, to access the CRC complaint form, or during the CRC complaint process, please contact us at CRCExternalComplaints@dol.gov or by phone at 202-693-6500 or TTY/TRS 1-800-877-8339.